“Optimizing your website’s user experience, enhancing product recommendations and offering convenient shipping options will transform your new customers into loyal ones!”
Sarah Kang
Strategic Partnerships Manager, AfterShip
)
“Offer loyalty members early access to BFCM sales or double points for purchases will ensure members feel like they’re participating in value exchange with your brand.”
Olivia Sachs
Customer Success Manager, Yotpo
)
“Streamlining your tech stack with the use of artificial intelligence and machine learning helps create unique and personalized customer experiences.”
Lauren Halversen Bonner
eCommerce Experience Lead, Dime Beauty
)
Key Learnings
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Drive Additional Revenue
Showcase a post-purchase upsell page that displays to customers immediately after they check out to drive additional sales opportunities.
Convert Loyal Customers
Create extra point earning opportunities such as coupons that expire in the following 60 days to convert once a year shoppers to loyal customers.
Offer Loyalty Programs
Incentivizing actions such as following on social and subscribing for SMS updates allows the customer to always keep your brand in mind and helps boost engagement.
Optimize Your Tech-Stack
Optimize your user experience by streamlining your tech stack through analytic tools, AI and ML to create a memorable and personalized experience for your customers.
More Resources
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4 industry experts share game-changing strategies to boost your ROI and achieve recording-breaking results this peak season.
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Must-know strategies for automating post-purchase customer experiences, inventory management and transparent communication.
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Uncover strategies to proactively engage with customers throughout their shopping journey such as showcasing powerful UGC and personalizing communications.
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